David Chien-Liang Kuo
School of Continuing Education, Chinese Culture University, Taipei, Taiwan, Republic of China
ABSTRACT
Although Information Technology (IT) is regarded as one of the key themes in service science, current literature provides little evidence in understanding the similarities of IT-enabled service innovation under different contexts. To bridge this gap, 39 projects in healthcare and banking industry receiving sponsorship from Taiwanese government during 2006 and 2012 are analyzed. Our findings show that most projects take into account the roles of new product/service development, business model design and commercialization issues, regardless innovation phases and service sectors they belong to. Meanwhile, new interface, new delivery system, new service concept and ecosystem design/alliance are spotlighted by most projects. The findings also show that those projects regarding IT as more strategic weapons do outperform than those regarding IT as passive facilitators in terms of short-term outcome. Finally, regarding differences amongst the observed projects, our findings show that features of service sectors and maturity of innovation themes do play much more important roles in determining design patterns of IT-enabled service innovation.
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How to cite this article
David Chien-Liang Kuo, 2013. Is It Appropriate to Apply Similar Patterns in Deploying IT-enabled Service
Innovation? An Exploratory Study. Information Technology Journal, 12: 4618-4624.
DOI: 10.3923/itj.2013.4618.4624
URL: https://scialert.net/abstract/?doi=itj.2013.4618.4624
DOI: 10.3923/itj.2013.4618.4624
URL: https://scialert.net/abstract/?doi=itj.2013.4618.4624
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