Ji-Feng Ding
Department of Aviation and Maritime Transportation Management, Chang Jung Christian University, Gui-Ren, Tainan City, 71101, Taiwan
Pei-Pei Tsai
Department of Aviation and Maritime Transportation Management, Chang Jung Christian University, Gui-Ren, Tainan City, 71101, Taiwan
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How to cite this article
Ji-Feng Ding and Pei-Pei Tsai, 2012. Evaluating Quality Improvement of Service Recovery for Ocean Freight Forwarders
in Taiwan. Information Technology Journal, 11: 1579-1587.
DOI: 10.3923/itj.2012.1579.1587
URL: https://scialert.net/abstract/?doi=itj.2012.1579.1587
DOI: 10.3923/itj.2012.1579.1587
URL: https://scialert.net/abstract/?doi=itj.2012.1579.1587