Songtao Zhang
School of Management, Harbin University of Commerce, Harbin, Heilongjiang, 150028, China
Yanting Hou
School of Management, Harbin University of Commerce, Harbin, Heilongjiang, 150028, China
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How to cite this article
Songtao Zhang and Yanting Hou, 2013. A SERVQUAL Model for Assessment of Service Quality in Supply Chain. Information Technology Journal, 12: 3472-3475.
DOI: 10.3923/itj.2013.3472.3475
URL: https://scialert.net/abstract/?doi=itj.2013.3472.3475
DOI: 10.3923/itj.2013.3472.3475
URL: https://scialert.net/abstract/?doi=itj.2013.3472.3475