Research Article
Analysis of Service Delivery System Using Markov Chain Approach and M/G/1 Queuing Systems
Department of Engineering Management, Prince Sultan University, Riyadh, Saudi Arabia
Elhassan Elsaadi
Department of Industrial Engineering, University of Business and Technology, Jeddah, Saudi Arabia
Yamen Hassonah
Department of Industrial Engineering, University of Business and Technology, Jeddah, Saudi Arabia
Loai Maghrabi
Department of Industrial Engineering, University of Business and Technology, Jeddah, Saudi Arabia
Hatan Alamudi
Department of Industrial Engineering, University of Business and Technology, Jeddah, Saudi Arabia