Research Article
Capability Maturity Assessment Method of Civil Aircraft Customer Service System
School of Economics and Management, Beijing University of Aeronautics and Astronautics, Beijing, 100191, People`s Republic of China
Chen Lin
Comac Shanghai Aircraft Customer Service co., LTD., Shanghai, 200241, People`s Republic of China
Sun Lei
The Law School of Shanghai Jiaotong University, Shanghai, 200030, People`s Republic of China