Research Article
A Dual Importance Diagram Approach to Evaluate Service Quality
Department of Information Science and Applications, Asia University, No. 500, Lioufeng Road, Wufeng, Taichung County 41354, Taiwan
Hsin-Hung Wu
Department of Business Administration, National Changhua University of Education, Taiwan
Kuan-Kai Huang
Department of Computer Science and Information Engineering, Asia University, Taiwan