Citations in impact factor journals
SATISFACTION AND LOYALTY IN B2B RELATIONSHIPS IN THE
FREIGHT FORWARDING INDUSTRY: ADDING PERCEIVED VALUE AND SERVICE QUALITY
INTO EQUATION Transport Vol. 33, Issue 5, 1184, 2018 |
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Q-method and its application in clustering Hong Kong shippers' selection criteria of ocean carriers Research in Transportation Business & Management |
A framework for measuring customer loyalty for 3PL industry: a case of evolving market Benchmarking: An International Journal Vol. 28, Issue 6, 2023, 2021 |
Measurement of logistics service quality in freight forwarding
companies The International Journal of Logistics Management Vol. 27, Issue 3, 770, 2016 |
An empirical analysis of service quality factors
pertaining to ocean freight forwarding services Maritime Business Review Vol. 3, Issue 3, 276, 2018 |
ANALYSIS OF THE DIMENSIONS OF SERVICE QUALITY IN LINER MARINE TRANSPORTATION BY STRUCTURAL EQUATION MODELING Beykoz Akademi Dergisi |
Use of the Fuzzy AHP Method to Evaluate Key Factors Influencing New Cross-Strait Shuttle Shipping Routes Marine Technology Society Journal Vol. 48, Issue 3, 125, 2014 |
How to cite this article
Ji-Feng Ding and Pei-Pei Tsai, 2012. Evaluating Quality Improvement of Service Recovery for Ocean Freight Forwarders
in Taiwan. Information Technology Journal, 11: 1579-1587.
DOI: 10.3923/itj.2012.1579.1587
URL: https://scialert.net/abstract/?doi=itj.2012.1579.1587
DOI: 10.3923/itj.2012.1579.1587
URL: https://scialert.net/abstract/?doi=itj.2012.1579.1587